Please allow 24 hours for your order to be processed.
In most cases, sea moss gel is only shipped out
Monday-Thursday to ensure freshness.
We ship our sea moss gel pre-chilled and with a cold pack for extra support, but your package will always be warm upon arrival. Sea moss gel is thermoreversible and is safe outside of the fridge for a few days, but will need to be refrigerated to last. Just throw it in the fridge for a few hours and it will firm back into a gel.
Once your order has shipped and your tracking number is confirmed to the address you provided, only you can contact the mail courier regarding the status of your package. We are separate entities and we are not responsible for any delayed, returned, mishandled, or stolen packages after it has left our facility.
With that being said, your satisfaction is our top priority so please contact us immediately if any concerns arise!